FAQ

Frequently Asked Questions

What is the She Sparkles On boutique?

Shesparkleson.com was initially created as a blog to disclose the breast cancer journey of founder Meghan Koziel whom was diagnosed with stage 2B breast cancer in October 2015 at 26 years young.  Following treatments and after becoming an internet sensation, she felt the need to give back.  She chose to use her creativity and share her sparkle by creating an online store that specializes in custom made cancer gifts that inspire, support, and are sure to bring a smile to the face of someone facing a cancer journey of their own.

Where Are You Located?

Our main offices are located in the US. 

How Can I Contact You?

You can e-mail us directly at shesparkleson@gmail.com or use our "Contact Us" form which you can get to by clicking "Contact Us" on our navigation bar on the top of the screen.

How Soon Will You Get Back To Me?

We generally answer all customer emails and messages within 24 - 48 business hours. However, on the weekends and during holidays it can take up to 72 hours. Don't worry, if you reach out, we will be sure to get back to you.

I Would Like a Custom "Team" Shirt for My Friends and Family to Support my Journey, Can You Make It?

Send us an e-mail at shesparkleson@gmail.com and explain your vision! We will do everything we can to find a way to make your vision come true, with a little bit of sparkle of course! If we can't we will let you know.

Are You Some Kind Of Chinese Scam Company?

Absolutely not! We are a legitimate company who sells high-quality custom made products. You can contact us anytime you'd like!  All designs are created by Meghan herself with inspiration from family, friends, and her own cancer journey!

Shipping

How Long Will It Take To Receive My Item?

Since we custom make our items and they ship from different fulfillment centers the time it will take to receive each item will vary. Please read the product description of the item you are purchasing to get an estimate of how long it will take you receive your item. We can not give exact dates that you will receive items. If you need an item by an exact date please contact us about expedited shipping options.

Where Are My Items Being Shipped From?

All apparel items are shipped from within the United States.

Will My Order Have A Tracking Number?

Yes, it will. You will be e-mailed the tracking information after the order ships. 

I Still Haven't Received My Order. Where Is It?

If it is still within the estimated shipping and handling time that we provide in the product description there is no need to worry. Since we custom make our items some times times vary.

If it is passed the estimated shipping and handling time for your item and you still haven't received your order please contact our customer support at shesparkleson@gmail.com and we will gladly assist you.

Please do not contact us asking where your order is if it's still within the estimated shipping and handling time since you ordered it. We process thousands of orders per day and have fulfillment centers all over the world. It is impossible for us to know exactly what step of the process your item is in being made or exactly where it is during shipping. Once the item is shipped the only information we have is the same information you have when tracking the package.

Do You Offer Faster Shipping? I Need An Item By A Certain Date.

Yes. Please contact us before ordering for expedited shipping options.

Returns and Exchanges

Please read our Return Policy for more information regarding returns and exchanges. When you place an order with us you agree to abide by our return and exchange policies.